At RoadForge, we want you to be confident in your purchase. If there is an issue with your order, please contact us and we'll work with you to find the best solution.
Return Requests
If you need to request a return, please contact us before sending any item back. We'll provide the appropriate instructions based on your order and the reason for the return.
Item Condition
Returned products should be in their original condition and include all original packaging and accessories where applicable.
Products that have been installed, used, damaged, modified, or otherwise altered may not be eligible for return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible. Include your order information and, where appropriate, photographs of the item and packaging so we can review the issue.
Refunds
Once an approved return has been received and inspected, we'll let you know whether the return is approved and what happens next.
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
Questions About Returns?
If you have questions about a return or an item you've received, please contact us and we'll be happy to help.